1Who we are

foundryservicesgroup.com is operated by LowCountry Home Services LLC, a Georgia limited liability company (“Foundry,” “we,” “us”). You can reach us at support@foundryservicesgroup.com or by mail at 9563 Whitfield Avenue, Savannah, GA 31406.

By requesting a price, booking work, or approving a quote, you agree to these terms. If you don't agree to them, don't book.

2What Foundry actually does

Foundry arranges home services. The work itself is performed by independent contractors, not by Foundry employees. We price the job, agree the price with you, select and dispatch a contractor, hold the contractor to our standards, and handle payment and any problems afterwards.

Your contract for the job is with Foundry. You pay us; we pay the contractor. You do not need to negotiate with, price with, or pay the contractor directly, and you shouldn't, see section 12.

Contractors are independent businesses. They are not our employees, partners, agents, or joint venturers, and nothing here creates an employment relationship between Foundry and any contractor.

3Using the site

You must be at least 18 and legally able to enter into contracts. You must have the authority to authorise work at the property, you own it, you manage it, or the owner has said yes.

You agree not to:

• Give us false information, including about the property.
• Book work at a property you have no right to authorise work on.
• Use the site to interfere with, scrape, overload, or reverse engineer it.
• Use Foundry to arrange anything unlawful, or anything that would put a contractor in danger.

We can refuse or cancel any booking, and close any account, at our discretion. If we cancel before work is done, you're not charged.

4How pricing works

Some services are priced instantly from what you tell us, the property size, the surface, the scope. That number is an estimate you can rely on, not a guess: it is what the job costs if the property is as described. Before anything is scheduled the contractor who will do the work reviews it and confirms it. Once they have confirmed, that is the amount you pay.

Some services are given as a range or as “we'll quote it.” We do that on purpose. Where a fair price genuinely depends on seeing the property, we would rather tell you that than invent a number and revise it later.

When a price can change

A price we've given can change in only two situations, and in both of them we tell you and you decide before any work happens:

• The property isn't as described. The lot is materially bigger, the surface is materially larger, the scope is materially different from what was entered.
• You ask for something extra once the contractor is on site.
• The pro reviews it and the job is genuinely different. Every instant price is checked by the contractor who will do the work before anything is scheduled. If what they see in your photos and your description is materially more work than the form allowed for, they tell us and we tell you, with the reason, before a date is set.

In both cases you get the revised price and can approve it, decline it, or have the original scope done at the original price. Nobody starts work on a changed price without your say-so.

Quotes

A quote we email you stands for 14 days. After that we may need to re-price it, materials and contractor availability move.

When you approve a quote, that amount is the amount you will be charged. Not an estimate of it. If the job turns out to be different from what was quoted, we come back to you before doing anything about it.

5Booking and scheduling

A confirmed booking means we have your job and are assigning a contractor. We give you a date and an arrival window. We will tell you if it moves.

Weather, illness, and vehicle breakdowns are real. If we have to reschedule, we'll tell you as soon as we know and offer you the next available slot. You're never charged for a job that didn't happen.

What we need from you

• Access. Unlocked gates, and a way in if the work is inside.
• Pets secured, indoors, for the whole visit.
• A clear work area. Toys, furniture, hoses, and vehicles moved out of the way.
• Water and power where the job needs them, pressure washing needs an outdoor spigot.
• Anything hidden that could be damaged, flagged in advance: sprinkler heads, invisible-fence wire, landscape lighting, shallow cable, septic lids, well caps.

If we can't do the work because we couldn't get in, the pets were loose, or the area wasn't clear, there is no charge and we'll rebook it. See the Cancellation & Refund Policy.

6Payment, and your authorisation to charge

We save a card before the work is scheduled. We do not charge it then.

Card details are handled by Stripe, our payment processor. Foundry never sees or stores your full card number.

You get an emailed receipt when the card is charged, with the amount and what it was for. For most jobs we also send photos of the completed work.

Prices exclude tax unless stated. Where sales tax applies to a service under Georgia law, it's added and shown.

If a payment fails

If the card declines, we'll contact you and try again. Work already performed is still owed. Repeated non-payment may mean we stop accepting bookings from you, and we may recover what's owed through lawful collection, including reasonable costs.

Before you dispute a charge

If a charge looks wrong, email us first. We can usually fix it the same day. A chargeback filed without contacting us costs both of us time and doesn't get it fixed faster.

7If the work isn't right

Tell us within 48 hours of the job being completed and we will put it right at no cost to you, the same contractor returns, or a different one does, or we refund the affected portion. Which of those we do depends on the job; the outcome doesn't.

This covers work performed below a reasonable standard. It doesn't cover a change of mind about scope you approved, ordinary regrowth or re-soiling over time, or conditions that existed before we arrived and were outside the agreed scope.

Photos help enormously. If you can send them, do.

8Photos

Photos you upload are used to price the job accurately and to brief the contractor. Photos our contractors take are the record of what was done, and we send the completed-work ones to you.

We will not use photos of your property in marketing without asking you first. If we ask and you say no, that's the end of it and it changes nothing about your service.

Don't upload photos containing other people, documents, or anything you wouldn't want a contractor to see. See the Privacy Policy for how long we keep them.

9Damage

Contractors working through Foundry are required to carry general liability insurance. If something is damaged during the work, tell us within 48 hours with photos. We will coordinate the claim with the contractor and their insurer and stay involved until it's resolved. You should not have to chase a contractor yourself; that is a large part of what we are for.

We can't take responsibility for damage to unmarked buried or concealed items, sprinkler lines and heads, invisible-fence wire, low-voltage lighting, shallow-buried cable, where you were asked to flag them and didn't. Nor for pre-existing damage, or for conditions we told you about before starting.

10Warranty disclaimer

Except for the re-do commitment in section 7 and any warranty required by law, the site and the services are provided “as is.” Foundry disclaims all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site will be uninterrupted or error-free.

11Limitation of liability

To the fullest extent permitted by law, Foundry's total liability for any claim arising out of or relating to a job is limited to the greater of (a) the amount you paid for that job, or (b) $500. To the fullest extent permitted by law, Foundry is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data.

In plain English: this cap is about disputes with us over the service. It is not there to leave you holding the bill if a contractor damages your property, that is what their insurance is for, and section 9 is how we handle it.

Nothing here limits liability for fraud, gross negligence, wilful misconduct, or death or personal injury caused by negligence, or any other liability that cannot lawfully be limited.

12Going around us

If you meet a contractor through Foundry, please don't hire them directly for the same kind of work for 12 months. We find, vet, insure, schedule, and pay them, and we stand behind the job. Booking around us takes all of that away, including your cover if something goes wrong, because a direct job is not a Foundry job and nothing in these terms applies to it.

If it happens, we may charge a reasonable fee reflecting what we invested in that introduction, and stop taking bookings from that account.

13Your content and our site

The site, its design, and its text are ours. You may not copy or reuse them commercially.

Anything you upload, photos, notes, addresses, stays yours. You give us a license to use it for the purpose of delivering your service and running our business, which includes showing it to the contractor doing the work. That license is limited to that; it isn't a license to publish.

14Disputes

Start by emailing support@foundryservicesgroup.com. Nearly everything is solvable that way and we would much rather solve it than argue about it.

These terms are governed by the laws of the State of Georgia, without regard to conflict-of-laws rules. Any dispute that can't be resolved between us will be brought in the state or federal courts located in Chatham County, Georgia, and both of us consent to that jurisdiction.

Small claims court remains available to either of us for claims that qualify.

15Changes to these terms

We may update these terms. The “last updated” date at the top always reflects the current version. If a change is significant we'll tell you by email before it takes effect. The terms that apply to a job are the ones in force when you booked it, a later change never applies retroactively to work already agreed.

16Everything else

If any part of these terms is unenforceable, the rest still stands. If we don't enforce something immediately, we haven't waived it. You may not transfer your rights under these terms; we may transfer ours to a successor if the business is sold.

Questions about these terms: legal@foundryservicesgroup.com. Questions about a job: support@foundryservicesgroup.com.